Returns & Exchanges

At Simon Curwood Jewellers, we want you to cherish your purchase forever; if you are not completely satisfied, we offer a 30-day return policy for most items in their original condition. Please note that custom-made pieces and resized rings are subject to specific terms due to their bespoke nature.

1

Initiate Your Request

Contact our customer service team or visit one of our boutiques with your original tax invoice to begin the return or exchange process.

2

Prepare the Item

Ensure the jewellery is unworn and in its original packaging, including all diamond certificates, warranty cards, and protective boxes.

3

Quality Inspection

Your item will undergo a thorough assessment by our master jewellers to verify its condition and ensure no alterations have been made.

4

Refund or Exchange

Once approved, your refund will be processed via the original payment method, or our consultants will assist you in selecting a beautiful replacement piece.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing